Shipping

DISCRETE SHIPPING

Your privacy is very important to us! All our orders come in a plain, unmarked black bubble mailer or cardboard box. Our return address simply appears as "DTB Enterprises".

PRODUCTION TIMES, SHIPPING TIMES, & CUSTOMS

All of our rope is hand-made in small batches with each piece going through multiple stages of quality control measures and a finishing process. Please allow a minimum of 10 business days for production, not including US Federally observed holidays. 

All orders ship from North Carolina, US. Orders shipped via USPS Ground Advantage generally have a transit time of 2 to 7 business days, though timing can vary due to a number of factors.

Please note: International orders must pass through your local customs office before delivery. Customs officials in your country determine how long an item remains in customs, whether it is subject to quarantine, and what tariffs or VAT apply. These fees and timelines vary by country and shipment, and are the sole responsibility of the recipient. Dyes That Bind has no control over this process, is not responsible for any customs, tariff, or VAT fees, and cannot expedite or alter your order once it has entered your country.

HOLIDAY SEASONS & SPECIAL EVENTS

During holiday seasons such as Christmas, Valentine Day, increased postal and order volume, and adverse weather can lead to delays. While we work our hardest to ensure orders are sent out as quickly as possible, we are sensitive to high order volumes during special events and holiday seasons such as Christmas and Valentines Day.

On average, please allow an additional 2-4 business days during these peak periods, and up to 5-7 days for international orders during these peak periods.

 

For any additional shipping questions, please contact us and we'd be happy to help!